When it comes to low-cost air travel in the United States, Frontier Airline is a brand name that tends to arouse controversy. People love it for the obscenely low fares, but others demonize it for bare-minimum service.
If you’re about to take a trip and find yourself asking, “Is Frontier a good airline?” — this guide provides an exhaustive, objective analysis to help guide your decision.
Here we will examine Frontier Airlines’ price model, flight experience, safety record, customers’ reviews, loyalty programs, and compare them with other airlines. As a frequent flyer or about to take one trip, you will be in a position to decide whether Frontier Airlines is suitable for your needs and budget.
About Frontier Airlines
Frontier Airlines is a Denver-based ultra-low-cost carrier (ULCC) that flies to more than 100 U.S., Mexican, and Caribbean destinations. The airline was established in 1994 and positions itself as a low-fare airline for leisure and domestic travelers. Frontier operates an all-Airbus A320 family fleet, focusing on fuel efficiency and efficient operations to maintain low fares.
The Pricing Model: What You Really Pay
Frontier is most famous for its very low base fares, sometimes selling tickets as cheap as $19 in promotional sales. But the base fare comes with very little—usually just your seat and an under-the-seat personal item.
Everything else adds extra fees, such as:
- Carry-on bags
- Checked bags
- Paid seat selection
- In-flight food and beverages
- Priority boarding
- Flight changes or cancellations
Safety and Operational Reliability
The most frequent question is, “Is Frontier Airlines safe?” And the answer is unequivocally yes. Frontier adheres to all Federal Aviation Administration (FAA) regulations and maintains an unblemished safety record, with no fatal crashes in its recent history. Its planes are fairly new, which contributes to its safety record.
Although safety is not in issue, dependability is an uncertain bet. Frontier maintains an average on-time history and modestly above-average cancellation rate versus the full-service carriers. Poor weather, pilot availability, and periodic scheduling glitches from time to time affect service, especially in the peak-demand season.
Onboard Experience: Comfort or Cost
Frontier’s in-flight experience is minimalist by design. Seats are non-reclining and are slimline with minimal padding and limited legroom. Stretch seating, offering a few extra inches of space, is available for an additional fee and can enhance comfort on longer or Overseas Adventure Travel routes.
There’s no in-flight entertainment system, no Wi-Fi, and no charging ports, so passengers should plan to bring their own devices and download entertainment in advance. Frontier also does not offer complimentary snacks or beverages—everything must be purchased onboard.
Customer Service and Reviews
Frontier’s customer service has mixed reviews. Some travelers gripe about being frustrated with aspects like flight schedule changes, refunds, and getting help from customer service. Frontier lacks a 24/7 call center but relies heavily on online chat and email communication, which is slower than phone-based assistance.
Yes, seasoned travelers who are familiar with the ultra-low-cost model and the fine print will be just fine. It does make a difference to know what you’re getting into and expecting it. Frontier’s not going to be a luxury carrier—just a low-fare carrier that’s going to get you from point A to point B as inexpensively as possible.
Loyalty Programs: Frontier Miles and Discount Den
Frontier has a frequent flyer program known as Frontier Miles, wherein customers can earn miles to be redeemed for free or reduced-rate travel. It’s an easy program but not nearly as friendly or generous as the large airlines’ programs.
Also, Frontier’s Discount Den membership provides you with exclusive discounted airfares and provides kids under 15 with free flight options on particular flights. It is $59.99 for one year and might be worthwhile if you have been flying with Frontier a handful of times throughout the year or with your kids.
Frontier Compared to Other Airlines
Frontier is typically compared to other low-cost carriers such as Spirit and Allegiant. All three carriers have the same fee-based models and provide bare bones in return for low base fares. Customer satisfaction is, however, highly variable and typically depends on expectations.
Whereas Southwest makes free two free bags and a free beverage the standard, Frontier charges you to do just about everything. Big airlines such as Delta or American are more relaxed, flexible, and consumer focused—but more expensive.
Who Should Fly Frontier?
Frontier Airlines is ideal for travelers who are:
- Seeking the lowest fare available
- Comfortable with no-frills seating and few amenities
- Light packers, with a personal item only
- Flexible on times and schedules
- Booking short domestic or recreational flights
Frontier will not, however, be appropriate for business passengers, families with demands on flexibility, or budget-conscious customers who value comfort, entertainment, or customer service over price.
Tips for a Better Experience
In order to have the best experience flying with Frontier Airlines, remember:
- Book ahead: The cheapest fares are quickly taken.
- Pack light: Avoid paying for bags by bringing a personal item.
- Check in online: Save time and potential airport charges.
- Pack your own snacks: There’s nothing free on board.
- Download entertainment in advance: No Wi-Fi or screens.
- Know the rules: Understand the fare model and avoid sneaky fees.
- Join Discount Den: It may save you money if you fly frequently.
Final Verdict: Is Frontier a Good Airline?
So, is Frontier a good airline? Yes—for the right traveler. Frontier Airlines does what it says it will do: low-frills, low-budget flying. It’s safe, on-time enough, and can be a good option if you have your expectations in check. If you’re looking for a cheap flight and don’t object to not giving up on amenities, Frontier might be the airline for you.
But if you require flexibility, creature comforts, or better service, you’ll do better paying a premium for an older legacy carrier. The secret to a successful Frontier flight is planning ahead, being aware of fees, and realizing you get what you pay for. If you want to travel somewhere booking a Frontier ticket may be a great choice.
